Thank you for using Ryokan Tanabe.
When we receive an inquiry from a customer, we will be sure to contact you by e-mail within 1-2 business days. If you do not hear from us by e-mail, it is possible that we did not receive your e-mail. We apologize for the inconvenience, but please contact us by phone to confirm your inquiry.
TEL:0577-32-0529
If you do not receive an auto-reply e-mail or an e-mail from Ryokan Tanabe, please check the following possible causes.
○○○@gmail.com ○○○@hotmail.com ○○○@msn.com
○○○@yahoo.co.jp ○○○@ybb.ne.jp
We have received a number of non-delivery notices from users of the above e-mail addresses, including order confirmation e-mails from us.
If you are using a free email (webmail) such as gmail, Yahoo! Mail, Hotmail, etc., the confirmation email from our store is mistaken for spam due to the spam filtering function and is not displayed on the receiving screen. In some cases, the confirmation email from us may be mistaken for a spam email and not appear in your inbox.
There are also various causes, such as a mailbox that is full to capacity and unable to receive mail. If possible, we recommend that you use a non-free email address.